Frequently asked questions

How do I find my size?

Each product shows the designer's own sizes. See the Size guide for conversions.

When will my order arrive?

Typically 4–7 business days. A tracking number follows within 1–2 business days of shipping.

Will I pay customs fees?

No surprise fees. See Duties & taxes.

Can I return an item?

Yes, within 7 days of delivery (14 in the EU), unworn, with all original tags and packaging. A $50 return fee applies, waived for damaged, defective or incorrect items. See Returns & refunds.

Are the products authentic?

Yes — brand new, from authorised Italian boutiques. See Authenticity guarantee.