Orders & Products

Are your products authentic?

Yes — 100%. Every item we sell is genuine designer merchandise, inspected before dispatch. We never sell replicas or unauthorized goods.

How do I place an order?

Add the piece to your cart and check out securely on Monzix. You'll receive an email confirmation as soon as your order is placed.

What payment methods do you accept?

We accept major credit and debit cards and the secure payment options shown at checkout. All payments are processed over an encrypted, PCI-compliant connection.

Shipping & Delivery

Where do you ship?

We ship to addresses within the United States. Shipping options and costs are shown at checkout based on your address.

How long does delivery take?

Orders are typically prepared and dispatched within a few business days, with most deliveries arriving in approximately 4–7 business days. You'll receive tracking as soon as your order ships.

Are taxes included?

Any applicable sales tax is calculated and shown at checkout before you pay.

How do I track my order?

Once your order ships, we'll email you a tracking link. You can also reach us any time and we'll check the status for you.

Returns & Support

What is your return policy?

If something isn't right, you may return eligible items in their original, unworn condition with tags attached.

How do I start a return?

Email hello@monzix.com with your order number and we'll guide you through it.

Do you offer sizing or styling help?

Absolutely. If you're unsure about fit or how to style a piece, email us before you order — we're happy to advise.

How do I contact you?

Email hello@monzix.com (Monday–Friday, 9am–6pm EST), or write to Monzix LLC, 169 Madison Avenue STE 11534, Unit 273, New York, NY 10016, United States.